Refund and Returns Policy
Effective Date: January 17, 2025
Contact Information:
Street: 5300 SE 233rd Rd, Talihina, Oklahoma
Phone Number: (918) 522-4433
Email: info@luxesnowgear.com
Website: luxesnowgear.com
Overview
At Luxesnowgear, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a straightforward refund and returns policy.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The return request must be initiated within 30 days of the delivery date.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@luxesnowgear.com or call (918) 522-4433 to request a return authorization.
- Return Authorization: Once your return is approved, you will receive a return authorization number and further instructions.
- Ship the Item: Package the item securely and include the return authorization number. Ship it to the address provided in the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect item sent).
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Non-Refundable Items
Certain items may not be eligible for refund, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as outlined above, and then place a new order for the desired item.
Contact Us
For any questions regarding our refund and returns policy, please reach out to us at (918) 522-4433 or info@luxesnowgear.com.
For more details, please visit our Refund and Returns Policy Page.
